Crisis is currently advertising 2 x Service Designer positions in Newcastle upon Tyne, UK. They are looking for people who can use applied research to rethink and redesign Newcastle’s ‘homelessness system’ to end homelessness in the city. The full job description is below.

Job description

Do you have what it takes to rethink and redesign Newcastle’s ‘homelessness system’ to help us end homelessness in the city? 

Recruitment during COVID-19 restrictions

During the COVID-19 restrictions, our interviews will be by video call. Additionally, the successful applicant will be fully supported to work from home for the initial period where restrictions on non-essential travel are in place.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis and Newcastle City Council (NCC) have committed to a formal partnership to work together to end homelessness in the city within 10 years.

The partnership commits us to an ambitious place-based programme underpinned by a collective understanding of what causes homelessness in Newcastle, how we currently respond, what works and what we need to do differently to end homelessness in the city over the next 10 years.

About the role

We are recruiting for two Service Designers to join the integrated team being formed in Newcastle as part of the Partnership.

As a service designer you will play a key role in bringing about the fundamental system change needed to achieve an end to homelessness in Newcastle. You will gather insights in a creative and an ethical way from a wide variety of people and organisations to build clear recommendations of how services in the city can be improved or developed to meet the needs of residents’ who are homeless or at risk of homelessness. As a member of the integrated team who will deliver this programme of work you will also help to embed a service design approach into the team and across the sector. You will bring real and added value by teaching and coaching new methods and approaches to redesigning the homelessness system, using creativity to bring people along on the journey and enabling many types of stakeholder, including vulnerable groups, to contribute. You will lead the design and delivery a range of projects, from inception to implementation, that will improve the outcomes and experience of those at risk of homelessness or who are homeless in Newcastle.

About you

To be successful in this role you will be skilled in and comfortable gathering insight to inform the improvement of current services or design of new ones. Your strong understanding and experience of research methods and qualitative analysis techniques means you will help to build a stronger collective understanding of residents’ needs and circumstances. Your ability to communicate effectively across different audiences is key and you can simplify complex and technical information and language to make it more accessible for non-technical audiences. You will have excellent facilitation skills, and the ability to adapt approaches and topics to different audiences. You will help build consensus to enable necessary changes in culture and practice, managing what will at times be difficult conversations. You are a creative and solution focused thinker with strong data literacy skills, which mean you are confident capturing and using insight to help inform decision making and make change happen.


As a member of the team you will have access to a wide range of employee benefits including:· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy· Mandatory pension scheme, with an employer contribution of 8.5%· 25 days’ annual leave which increases with service to 28 daysAlongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply

If this sounds like the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button. 

For further information on the Newcastle City Council and if you need to request an application in an alternative format, please contact the HR Team through the Crisis website.

Closing date: Sunday 12 July at 11.59pm

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

The Housing Studies Association (HSA) is a limited company registered in England and Wales under company number 13958843 at 42 Wellington Road, Greenfield, OL3 7AQ.
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